Shipping policy

At Motafaded, we strive to deliver your orders quickly and reliably through our fulfillment partner, Printful. This Shipping Policy explains how we handle shipping, costs, and delivery expectations for purchases made on motafaded.com.

1. Order Processing

•  Processing Time: Orders are typically processed by Printful within 2–7 business days, depending on the product and order volume. This includes production time for our on-demand items.

•  Order Confirmation: You’ll receive an email confirmation once your order is placed. If you don’t receive it, contact us at motafaded42@gmail.com.

2. Shipping Costs

•  Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method. These costs are provided by Printful and displayed before you complete your purchase.

•  Additional fees, such as customs duties or import taxes for international orders, may apply and are your responsibility.

3. Shipping Methods and Delivery Times

•  Domestic Shipping (e.g., within the U.S.):

•  Standard shipping: 3–7 business days after processing.

•  Expedited options (if available): Displayed at checkout with estimated delivery times.

•  International Shipping:

•  Delivery times vary (typically 7–21 business days after processing), depending on your location and customs clearance.

•  All orders are shipped from Printful’s fulfillment centers (e.g., U.S., Canada, Europe, or other global facilities), based on your location for optimal delivery.

•  Estimated delivery times are provided at checkout but are not guaranteed, as delays may occur due to weather, holidays, or carrier issues.

4. Shipping Confirmation

•  Once your order ships, you’ll receive a tracking number via email (if available). Use this to monitor your package’s progress.

•  If you don’t receive a tracking number or have delivery issues, contact us at motafaded42@gmail.com.

5. Address Accuracy

•  Please provide accurate shipping information at checkout. Motafaded and Printful are not responsible for delays, lost packages, or additional costs due to incorrect addresses.

•  If you need to update your address after placing an order, email motafaded42@gmail.com immediately. Changes may not be possible once the order is processed.

6. Lost or Undelivered Orders

•  Lost Orders: If your order is lost in transit, contact motafaded42@gmail.com within 30 days of the estimated delivery date. We’ll work with Printful to investigate and provide a replacement or refund.

•  Undelivered Orders: If your order is marked as delivered but not received, contact us within 30 days. We’ll assist, but note that Printful may not cover replacements for packages marked as delivered.

7. International Orders

•  International customers are responsible for customs duties, taxes, or fees imposed by their country. These are not included in the shipping cost at checkout.

•  Delivery times may vary due to customs processing. Check with your local customs office for details.

8. Returns and Refunds

•  For returns, refer to our Return Policy on motafaded.com. We offer prepaid return shipping labels for eligible returns (within 42 days, items in good condition or defective). Contact motafaded42@gmail.com to initiate a return and receive a label with the Printful fulfillment center address.

9. Contact Us

•  For shipping questions or issues, email motafaded42@gmail.com. We aim to respond within 24–48 hours.

We’re committed to getting your Motafaded order to you as smoothly as possible. Thank you for shopping with us